1. Quality management system, forming a documented quality management system, to set up the quality manual and control documents and records.

2. The management responsibilities: management commitment, customer orientation, establishing the quality policy, establish quality goals and planning implementation process, determine the responsibility permissions and ensure effective communication, to carry out the management review activities, to ensure continuity of quality management system.

3. The resource management: provide resources necessary for quality management, human resource management, infrastructure management, working environment.

4: product realization planning product realization process, management process related to the customers, design and development, procurement management, management, management, production and service provision process monitoring devices.

5. Measurement, analysis and improvement: monitoring and measuring customer satisfaction, quality management system, process and product quality management system, control of nonconforming product, data analysis, improve - continuous improvement, corrective action and preventive action.